Tenant Handbook


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Security

Security at Denver City Center is provided by a combination of electronic monitoring and personnel. Security service is provided on a 24 hours a day, 7 days a week basis. The Lobby Console monitors computerized status of the elevator management system and access control to the tenant floors.
 
Theft
Report any suspected theft, no matter how small, to the Building Management Office immediately. You may also notify the Police Department; since it is possible that they may be investigating thefts in other office buildings and your report may help them complete their investigation more effectively. The building’s insurance policy does not cover the theft of Tenant’s personal belongings. Personal property insurance is the responsibility of each tenant.
 
Should theft occur:
1. Notify Security at 303 295 0335 for 707 17th Street and 303 292 3398 for Johns Manville Plaza
2. Notify the Shorenstein Realty Services Management Office at 303 295 6200.
3. Notify the Police.
 
Suspicious Persons
If you see suspicious or offensive persons in the building, please call the Management Office immediately. If possible, make note of appearance, clothing, etc. in order to assist building security in locating them.
 
Please be aware of strangers in your tenant areas and halls. Quite often a question such as “May I help you locate someone?” will be enough to deter a potential thief. If you see suspicious or offensive persons in the building, please call the Building Management Office immediately. If possible, make note of appearance, clothing, etc. in order to assist building security in locating them.
 
Lost & Found  
Please contact the Building Management Office at 303 295 6200 to claim items that have been lost or found. If a lost and found item is claimed, the security officer must complete an Incident Report on the person claiming the lost and found item.
 
Incident Reports
Security officers will complete an incident report recording the details of any accident, theft, or injury that occurs on the property. Please notify the Shorenstein Realty Services Management Office as soon as an incident occurs so that an investigation can begin. Your cooperation in answering all questions pertaining to the incident will be appreciated.
 
Keys
All Tenant suite door lock replacements must be coordinated through the Management Office to ensure the proper keying to the Building Master Key System. Please place key and lock requests through the work order system.
 
New Tenants receive two keys per entry lock free of charge. Additional keys may be purchased by contacting the Shorenstein Realty Services management office. These keys are provided by the engineering staff. The engineering staff is able to take care of lock-related requirements and employs
Mathias Lock and Key to handle all keying of lock cylinders. Requests for these services should be made through the Shorenstein Realty Services Management Office.
The Landlord must approve any alterations to locks. All locks must be keyed to the building’s master key system and can only be done by the engineering staff.
 
Solicitation
Solicitation is not allowed anywhere within Denver City Center. Please notify the Shorenstein Realty
Services Management Office or Security immediately if you notice a solicitor within the building. Try to provide as much specific information about the person’s appearance and behavior as you can. Security will locate the person as quickly as possible and escort him/her off the premises.
 
Suite Security
Security often involves common sense. Because any building system is only as effective as the people relying on it are, we encourage you to review these security reminders to help you avoid unnecessary loss and problems within your suite.
 
When you secure your premises at the end of the business day, verify that all doors are properly locked. We recommend locking your suite entry door after 5:00 p.m. even if people are working late.
 
Do not leave briefcases or handbags in clear view. Coats should be hung in a coat closet since thieves often rifle through pockets looking for keys or money. Do not leave wallets in jackets hanging on chair backs and other articles of value unguarded even for a few minutes. Small articles left in plain view, are easy targets for thieves.
 
Notify the Shorenstein Realty Services Management Office or Security immediately if you notice a suspicious person loitering in or about your premises. Be suspicious of any person who enters your suite and when confronted makes excuses that they are lost or looking for another company.
 
Offices are most vulnerable to thieves during lunchtime and right before closing. At these times, there is often a lot of movement, and people are frequently away from their desks. Put serial numbers on all business equipment to aid police in locating the equipment if it is stolen.
 
If an employee is terminated for any reason, consider changing cylinders on the lock, resetting any safe or vault combinations and canceling security access codes.
 
Keys kept on a key ring should never have an identifying tag. If they are lost, they may be easily used by thieves to access your property.
 
Never leave your reception area unattended when your suite entry door is unlocked.
When entering the building after hours, never allow a person to enter the door or elevator behind you without using their security card. If this should occur, please notify Security immediately with a description and location of the person.
 
 
 

TENANT SERVICES

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