Tenant Handbook


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Elevator Malfunction

The Elevators at Denver City Center have recently been modernized to increase performance, dependability and to comply with new building codes. Even with these improvements the elevators may malfunction on occasion. Should this occur, please follow these directions.

 

  • Remain calm.

  • First try pushing the “door open’ button, indicated by the arrows pointing away from the button. If this works and you are released, please inform building management or security of the problem you experienced.

  • If the door open button does not work, push the emergency call button near the bottom of the button panel. That will connect you to an officer at the security desk via intercom.

  • Please relay any important information to the security officer. Let them know if there is a medical emergency or if there is someone you would like them to contact. If you get disconnected you will need to push the button again.

  • Security will immediately contact the elevator company to dispatch an elevator technician to release you as quickly as possible. They will also remain in contact with you until you are released.

 

In the event of a power outage, elevators will continue to operate using our emergency power generator. Should an outage occur, elevator lights will remain on, but the car itself will temporarily cease moving. Each elevator will automatically return to the lobby, their doors will open, and they will remain inoperable until the power has been restored.

 

IN THE EVENT OF A FIRE, ELEVATORS MUST NOT BE USED FOR EVACUATION. USE THE STAIRWELLS.

TENANT SERVICES

BE PREPARED

EMERGENCY PREPAREDNESS

We invite you to learn how to implement your own emergency preparedness plans by using the resources from our PREP website.

PREPARIS

Take advantage of additional training and resources to build your knowledge and preparedness. Sign in to Preparis to view the multimedia training presentations.

LIFE SAFETY & SECURITY

Become familiar with the life safety information specific to your building and location. Sign in to Building Safety Solutions to view the multimedia presentation that will help you in a crisis event.

SAFETYMAX

Purchase first aid supplies and emergency provisions and sign up for CPR, FA, AED training on our custom order site with corporate pricing, product guidelines, and other tools.